Customer Relations Associate- Receptionist

Berlin City Auto Group • Portland, ME

3d • Onsite

About The Position

Berlin City Toyota is seeking a friendly, professional, customer-focused Customer Relations Associate to serve as the first point of contact for dealership visitors and callers. The role supports customers from their arrival or initial contact by welcoming them, providing accurate information, directing them to appropriate team members, and helping ensure they feel informed and appreciated. It supports the sales, service, and administrative teams and contributes to customer satisfaction.

The position includes greeting guests, handling incoming calls, scheduling service appointments, communicating with internet customers by phone, text, and email, following up with customers, and maintaining accurate information in the dealership CRM. The associate also performs clerical and administrative tasks and keeps the reception area organized and welcoming. No automotive experience is required; training is provided.

The stated schedule is Monday through Friday, 9:00 AM to 5:30 PM. Starting pay is $20.00–$22.00 per hour, based on experience.

Requirements

• Must be at least 18 years of age.
• Authorized to work in the United States.
• Ability to successfully pass a pre-employment background check.
• Professional and confident communication in person and over the phone.
• Comfort learning and using technology, CRM platforms, and scheduling systems.
• Ability to stay organized and detail-oriented in a fast-paced environment and manage multiple priorities.
• Dependability, punctuality, a positive attitude, strong work ethic, and eagerness to learn and grow.
• Ability to work collaboratively with teammates.

Nice To Haves

• Previous experience in customer service, hospitality, retail, banking, healthcare, receptionist, or administrative roles.

Responsibilities

• Greet customers, vendors, and visitors warmly and professionally.
• Manage the multi-line phone system, answer incoming calls promptly, and connect callers with the appropriate department.
• Provide information, answer general questions, and help customers navigate their dealership experience.
• Schedule service appointments and coordinate with the service team.
• Follow up with current and previous customers to confirm appointments and maintain customer relationships.
• Communicate with internet customers by their preferred method, including phone, text, and email.
• Maintain accurate customer information in the dealership CRM.
• Support sales, service, and administrative teams with clerical and administrative tasks as needed.
• Maintain a clean, organized, and welcoming reception area.
• Look for opportunities to exceed customer expectations and create memorable experiences.

Benefits

• Paid training.
• Career growth opportunities with ongoing training, mentorship, and advancement.
• Paid time off accruing from the first day.
• Medical, dental, vision, life, and disability insurance.
• 401(k) with employer contribution.
• Health and wellness reimbursement of up to $75 per month.
• Employee discounts.
• Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed