Customer Relations Associate

iMemories•Scottsdale, AZ

10d•Onsite

About The Position

iMemories is seeking a Customer Relations Associate who enjoys helping customers and takes pride in delivering excellent customer care. The role provides customer communication by telephone, email, and/or face-to-face, with a focus on resolving customer issues, escalating to a supervisor when necessary, and representing the company positively and professionally. Associates use departmental resources and follow company policies and procedures, answer messages in authorized email queues, and maintain acceptable call lengths and email handling times while remaining friendly, informative, and helpful. The role also involves identifying solutions and trends in customer inquiries and responding with an appropriate sense of urgency. This is an onsite position in Scottsdale, Arizona; remote work is not available. The shift is 8:00 a.m. to 5:00 p.m., Monday through Friday, including the training shift. Pay starts at $22.00.

Requirements

Exceptional oral and written communication skills, demonstrated during the interview process.
Ability to identify and resolve customer issues and recognize when to escalate them to a supervisor.
A customer-focused attitude and commitment to delivering excellent customer care.

Responsibilities

Communicate with customers by telephone, email, and/or face-to-face.
Identify and resolve customer issues, escalating to a supervisor when necessary.
Maintain a positive and professional demeanor and represent the company positively.
Use departmental resources and follow company policies and procedures.
Answer messages in authorized email queues.
Maintain acceptable call lengths and email handling times while providing friendly, informative, and helpful service.
Seek solutions and identify trends related to customer inquiries.
Respond to customer emails and phone inquiries with an appropriate sense of urgency.