Member Relations Associate (Receptionist)

Baltimore Country Club•Lutherville-Timonium, MD

10d•Onsite

About The Position

Baltimore Country Club is hiring a Member Relations Associate to serve as a primary point of contact at the front desk and help provide a welcoming, positive experience for members and guests. The role supports daily operations across both clubhouses and calls for professionalism, strong organizational skills, and a commitment to exceptional service. The front desk operates Monday from 8:45 a.m. to 5:00 p.m. and Tuesday through Sunday from 8:45 a.m. to 9:00 p.m. The position is based at the Club’s Five Farms and Roland Park clubhouses in Maryland.

Requirements

Strong verbal and written communication skills.
Ability to build positive relationships with members, guests, and staff.
Effective time management and ability to prioritize competing responsibilities.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Word and Excel.
Ability to sit or stand for extended periods.
Positive attitude, flexibility, and willingness to support team members.
Availability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Previous customer service or hospitality experience is preferred.
Experience with reservation systems is a plus.

Responsibilities

Greet and welcome members, guests, visitors, and vendors in a friendly and professional manner.
Answer telephone calls, respond to inquiries, and direct calls to the appropriate department or staff member.
Maintain current knowledge of club operations, hours, events, policies, and other relevant member information.
Coordinate dining reservations.
Assist with event registration and guest check-in for club and holiday events.
Receive, sort, and distribute incoming mail and member payments.
Maintain the cleanliness, organization, and professional appearance of the front desk, lobby, coat check, and other assigned areas.
Promptly communicate emergency response information to management and follow established club procedures.
Prepare and distribute the Daily Agenda with upcoming events, dining activities, and important club information.
Manage lost and found and assist members in locating misplaced belongings.
Perform other duties and projects as assigned by management.