Guest Relations/Receptionist

Castle Healthcare • Frankfort, IN

10d • Onsite

About The Position

The Guest Relations/Receptionist provides exceptional customer service by answering inquiries and obtaining information from the general public, residents, visitors, and other interested parties. The role handles incoming calls and visitors, assists residents and staff, performs administrative and filing tasks, and supports facility security. The position is located in Frankfort, Indiana.

Requirements

• High school diploma or equivalent.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to multitask, prioritize, and work under pressure.
• Professional appearance and demeanor.
• Ability to be resourceful, tactful, and proactive in addressing issues.
• Ability to speak and write English in an understandable manner.
• Ability to work independently, with flexibility and personal integrity, and to work effectively with residents, personnel, and support agencies.
• Ability to move intermittently throughout the workday.
• Ability to cope with the mental and emotional stress of the position.
• Ability to push, pull, move, and/or lift at least 25 pounds to a minimum height of 5 feet and carry or move that weight at least 50 feet.
• May need to assist in evacuating residents during emergencies.

Responsibilities

• Answer, screen, and forward calls using the telephone switchboard; provide information and take messages.
• Greet visitors entering the facility and direct or escort them to their destinations.
• Assist residents, family members, employees, and other visitors as needed.
• Perform general administrative tasks, including word processing and data entry.
• Maintain security by following procedures and controlling access, including monitoring the logbook and surveillance footage.
• Maintain the general filing system and file correspondence appropriately.
• Receive and sort daily mail, deliveries, and courier items.
• Report issues or concerns involving residents to the Administrator.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED