Guest Relations Ambassador

Rock City Enterprises•Lookout Mountain, GA

2d•$14 - $14

About The Position

The Guest Relations Ambassador serves as a point of connection between Rock City Enterprises and its guests, partners, and community. The role delivers professional phone, in-person, and administrative support, helping ensure interactions reflect the organization’s mission, culture, and commitment to excellence. The position manages front desk operations for the Guest Relations office, provides administrative and clerical support to Guest Experience Support teams, and assists guests with information, inquiries, and requests. Under the direction of the Rock City Guest Relations & Admissions Manager, the Ambassador supports a welcoming, organized, and guest-focused environment. The role supports Rock City Enterprises’ mission: “To enrich lives through Wonder and Connection.”

Requirements

High school diploma or GED required.
Strong customer service orientation and an outgoing, friendly personality.
Excellent verbal and written communication skills.
Ability to interact effectively in one-on-one and small-group settings.
Ability to manage multiple phone calls and tasks simultaneously.
Strong attention to detail and organizational skills.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to read, analyze, and respond to business correspondence and reports.
Ability to perform basic math functions using U.S. currency.
Professional appearance and demeanor when interacting with guests and partners.
Flexible availability, including nights, weekends, holidays, and special events as needed.

Nice To Haves

At least six months of experience in a guest service or customer service environment is preferred.

Responsibilities

Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
Model the Culture of Excellence through professional, friendly, and engaging interactions with guests and partners.
Welcome guests and partners visiting the Guest Relations office.
Administer Guest Relations Desk responsibilities five days per week, including regular weekends and holidays.
Answer incoming calls positively, professionally, and in a friendly manner.
Provide accurate information, answer questions, encourage potential guests to visit Rock City attractions, route calls appropriately, and manage multiple incoming calls simultaneously.
Maintain the Guest Relations desk and office area in a professional, organized, and inviting manner.
Sort and distribute daily mail and faxes.
Maintain and manage lost-and-found items.
Inventory and order office supplies as needed.
Provide general clerical and administrative support to the Guest Experience Support Team.
Place accounts payable checks in envelopes and distribute them as instructed weekly.
Receive, process, and fulfill brochure requests from potential guests.
Ensure guest-facing materials are stocked, current, and professionally presented.
Support cross-functional teams with administrative needs as requested.
Follow organizational policies, procedures, and confidentiality standards.
Perform other duties as assigned by management.