Customer Relations Associate (Retail)

Horry Telephone Cooperative • Conway, SC

3d

About The Position

Customer Relations Associates work in HTC Retail Branch Offices, using their knowledge and passion for technology to deliver seamless member experiences. They accept, solicit, and process new sales across HTC’s lines of business, including Voice, Video/HTC TV Max, Internet, Mobile, Security, and associated ancillary products and services. They assist members face-to-face, by phone, and by email with orders, questions, payments, and other needs. The role may also support Contact Center queue coverage as needed.

Requirements

• Completed high school degree or GED.
• Understanding of the latest technology.
• At least two years of related experience and/or training.
• Ability to work a flexible schedule, including extended hours as needed, Saturdays, call-ins, call-outs, shift work, and select holidays.
• Strong work ethic, attention to detail, initiative, empathy, excellent customer service skills, and a team-player attitude.

Responsibilities

• Accept, solicit, and process new sales for HTC lines of business and associated ancillary products and services.
• Assist members with orders, questions, payments, and other needs through face-to-face interactions, phone calls, and email.
• Provide Contact Center queue coverage as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED