Customer Relations Associate - Part Time

Bass Pro Shops • Altoona, IA

1d

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing customers with information and directions. The role supports a pleasant and productive shopping experience by assisting customers with purchase decisions, making product recommendations based on their needs, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The associate also secures firearms brought into the store with trigger locks; checks in vendor representatives and manages visitor logs and badges; handles merchandise returns and related refund or exchange paperwork; sorts and returns merchandise to the proper areas; sells Hunting and Fishing Licenses; administers incentive and reward programs; stays knowledgeable about products and advertised sales; and keeps the work area clean, neat, and stocked. The role follows company policies and procedures, with other duties assigned as needed. Work is performed under general supervision using established procedures, with occasional independent judgment and recommendations concerning work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and other associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.
• Ability to stand and/or walk throughout the shift and communicate continuously with others.
• Ability to perform repetitive motions involving the wrists, hands, and/or fingers.
• Ability to occasionally use ladders, stairs, ramps, or similar access; work in low or high temperatures; and work in noisy environments.
• Ability to perform light work, including constantly lifting and moving objects up to 20 pounds and occasionally lifting or moving objects up to 100 pounds or more with a team lift as needed.

Responsibilities

• Greet customers promptly and warmly as they enter the store, and provide information and directions.
• Handle customers’ merchandise returns and complete refund or exchange paperwork.
• Sort returned merchandise by category and return it to the appropriate area.
• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Sell appropriate Hunting and Fishing Licenses.
• Administer incentive and reward programs.
• Maintain product knowledge and awareness of advertised sales.
• Keep the work area clean, neat, and stocked with supplies.
• Assist customers with buying decisions by identifying and evaluating their needs and recommending products.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Follow company policies and procedures and perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED