Customer Relations Associate - Part Time
About The Position
The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing customers with information and direction. The role supports a pleasant and productive shopping experience and helps customers make buying decisions by identifying and evaluating their needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The associate secures firearms brought into the store with trigger locks, checks in vendor representatives and manages visitor logs and badges, processes merchandise returns and related refund or exchange paperwork, sorts returns, sells Hunting and Fishing Licenses, and administers incentive and reward programs. The associate remains knowledgeable about products and advertised sales, keeps the work area clean and supplied, and follows company policies and procedures. Other duties may be assigned. The position operates under general supervision and established procedures, with occasional independent judgment in completing assignments and resolving problems. The associate may also recommend changes to work procedures, policies, and practices.
Requirements
- High school diploma or equivalent experience.
- Ability to calculate figures such as discounts and make change for customers.
- Ability to communicate with customers and associates in a friendly and professional manner.
- Ability to establish and maintain effective working relationships with management, coworkers, and customers.
- Ability to operate a computerized Point of Sale register system.
Responsibilities
- Secure all firearms brought into the store with trigger locks.
- Check in vendor representatives, complete visitor log information, and control visitor badges.
- Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience.
- Greet customers as they enter the store in a friendly and outgoing manner.
- Handle merchandise returns and complete refund or exchange paperwork.
- Sort returns by category and return them to the proper area.
- Sell appropriate Hunting and Fishing Licenses.
- Handle and administer incentive and reward programs.
- Remain knowledgeable about products and aware of advertised sales.
- Keep the work area clean, neat, and well stocked with supplies.
- Follow all company policies and procedures.
- Assist customers in making buying decisions by identifying and evaluating their needs and making product recommendations.
- Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Dental
- Vision
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
