Seasonal Customer Relations Associate

Bass Pro Shops • Columbus, OH

1d

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing customers with information and directions. The role supports a pleasant and productive shopping experience by assisting customers with buying decisions, recommending products based on their needs, and promoting programs such as CLUB Membership, VOC, and in-store pickup.

The associate secures firearms brought into the store with trigger locks; checks in vendor representatives and manages visitor logs and badges; handles merchandise returns and related refund or exchange paperwork; sorts returns and returns them to the proper area; sells applicable hunting and fishing licenses; administers incentive and reward programs; remains knowledgeable about products and advertised sales; and keeps the work area clean, neat, and stocked. The associate follows company policies and procedures and performs other duties as assigned.

Work is performed under general supervision using established procedures and innovation. The associate chooses from limited alternatives to resolve problems, exercises occasional independent judgment, and often makes recommendations about work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate with customers and associates in a friendly and professional manner.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized point-of-sale register system.
• Ability to meet the physical requirements of the role, including standing and walking throughout the shift; repeated wrist, hand, or finger motions; occasional ladder, stair, or ramp use; and lifting or moving objects up to 20 pounds constantly and up to 100 pounds or more occasionally, using a team lift as needed.

Responsibilities

• Secure all firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Greet customers promptly and in a friendly, outgoing manner.
• Provide information and directions to customers and support a pleasant, productive shopping experience.
• Assist customers with purchasing decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and in-store pickup.
• Handle merchandise returns and complete refund or exchange paperwork.
• Sort returns by category and return them to the proper area.
• Sell appropriate hunting and fishing licenses.
• Handle and administer incentive and reward programs.
• Remain knowledgeable about products and advertised sales.
• Keep the work area clean, neat, and well stocked with supplies.
• Follow company policies and procedures.
• Perform other duties as assigned.
• Make recommendations about work procedures, policies, and practices.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED