Customer Program Manager

Incora • Tallassee, AL

7d

About The Position

Incora is seeking a Customer Program Manager to develop, implement, and consistently execute program strategic objectives, delivering error-free, on-time, high-quality products while supporting optimum program profitability and strong customer and supplier relationships. The role provides leadership for administration, infrastructure, efficiencies, process improvements, and personnel supporting Just-in-Time (JIT) Forward Stocking Location(s) (FSL). It promotes streamlined operations, organized facilities, competent teams, and clear communication of individual and team accountabilities.

The manager directs program operations and inventory strategies, manages budget compliance, and plans facility workflow and project and life-cycle strategies to meet customer requirements. The position also leads facility staff, supports training and quality compliance, improves processes, resolves operational issues, maintains records and facilities, and works with customer auditors. Strong Microsoft Office skills and experience using Copilot or other AI tools to enhance productivity are expected.

Requirements

• Bachelor’s degree or management training, or at least 3 years of related experience and training, or an equivalent combination of education and experience.
• Related experience may include sales, distribution, and inventory management.
• Demonstrated ability to provide excellent customer service and real-time problem-solving.
• Supervisory experience and proven ability to motivate others to meet or exceed objectives.
• Strong process management and process improvement skills and/or experience with JIT contract programs.
• Aerospace industry product knowledge.
• Strong working knowledge of Microsoft Office, especially Excel, Word, and PowerPoint.
• Experience using Copilot or other AI tools to enhance productivity.

Nice To Haves

• Experience with Microsoft Access.

Responsibilities

• Build and maintain positive customer and supplier relationships, pursue value-added service opportunities, and negotiate as appropriate.
• Direct program operations, including inventory and stocking strategies for JIT Forward Stocking Locations, to maintain suitable levels for contract support.
• Manage program budget compliance and recommend annual budget changes as needed.
• Plan, direct, and prioritize JIT facility workflow and project and life-cycle strategies to maintain timely inventory flow in response to customer specifications and ship dates.
• Manage department staff, maintain customer service levels, support teamwork, and direct employees toward goals and objectives.
• Provide managerial support and guidance to facility teams through administrative guidelines, work instructions, policies, and procedures.
• Ensure team members have current program information, technical access, equipment, and tools needed to perform their work.
• Implement, oversee, and document training on AS9100 requirements, Quality Work Instructions, process improvements, and customer-specific requirements.
• Engage facility staff in continuous improvement discussions to identify program strengths, deficiencies, and opportunities.
• Investigate and promptly resolve communication failures or process-deficiency claims against the FSL, and retrain staff or take other steps to prevent recurrence.
• Ensure document controls, processing, and recordkeeping comply with applicable local, state, and federal regulations and Incora policies.
• Uphold applicable customer on-site policies and compliance procedures, along with Incora policies and procedures.
• Conduct or monitor employee performance evaluations, identify coaching needs, and approve employee wage changes and promotions in accordance with budgets and compensation policies.
• Compile and analyze workflow, time, and labor reports to recommend organizational changes and process improvements and address current and projected commitments.
• Manage, coordinate, or designate maintenance of FSL facilities, equipment, and real estate as applicable, maintaining cleanliness, security, and organization.
• Work directly with customer auditors as needed to support accurate compliance with customer specifications and requirements.
• Attend company-sponsored meetings.

Benefits

• Salary and benefits package.
• Eligibility for an employee incentive program.
• Eight paid holidays and two floating holidays for full-time employees.
• FlexTime policy for full-time exempt employees.
• 80 hours of exempt sick time for full-time exempt employees.
• Two weeks of paid parental leave.
• Employee discount portal through Perkspot.
• Employer-paid group life insurance at one times salary, short-term disability, and long-term disability.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager