CUSTOMER PROGRAM MANAGER
About The Position
Align Production Systems designs and manufactures custom capital equipment and heavy-load material handling systems — AGVs, heavy transporters, turntables, and integrated automation — for Fortune 1000 manufacturers and government programs in aerospace, space, heavy equipment, agriculture, and transportation. The Customer Program Manager owns the delivery of every engineer-to-order program from signed purchase order through customer acceptance. This role is the single accountable owner the customer sees, leading two engineering teams, protecting margin, and driving on-time delivery on complex, one-of-a-kind machines.
Requirements
- 10+ years in engineer-to-order, custom machinery, industrial automation, or capital equipment environments
- 5+ years leading customer programs and managing engineers or designers directly, including hiring, coaching, and performance management
- Proven record of delivering complex custom projects on schedule and at margin with ownership of commercial outcomes
- Experience managing schedules and capacity across multiple concurrent programs with a disciplined, metrics-based operating rhythm
- Strong customer-facing presence; comfortable running program reviews with customer engineering and executive leadership
- Working knowledge of ERP and project scheduling tools; sufficient technical fluency in mechanical and controls systems to lead engineers credibly
- Bachelor's degree required
Nice To Haves
- PMP or equivalent project management credential
- Experience leading teams across multiple sites, including offshore or global engineering teams
- Background in material handling, AGVs or mobile automation, heavy-load equipment, or industrial automation
- Experience with aerospace, defense and space, heavy equipment, agriculture, or transportation manufacturers
- Background in a growing, privately held manufacturer
- engineering degree preferred
Responsibilities
- End-to-end program delivery — kickoff through design, build, test, installation, and customer acceptance
- Customer relationship — single point of contact for Fortune 1000 customers from order handoff through closeout
- Program economics — manage every program against as-sold scope, engineering hours, BOM cost, and margin
- Mission Control — keep the program schedule current, accurate, and trusted as the company's operating backbone
- Engineering teams — hire, coach, develop, and lead engineers across the organization
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What This Job Offers
Job Type
Full-time
Career Level
Manager
