Customer Program Manager

Celestica International LP•Maple Grove, MN

7d•$96,000 - $125,000

About The Position

For smaller customer accounts, the Customer Program Manager is the primary interface with the customer for managing specific programs and projects to achieve planned revenue and profits. This is a first-level manager within a site, providing direct management to semi-skilled and entry-level professional employees in diverse or specialized roles, potentially across multiple functions or work groups. The role establishes annual plans and objectives, interprets functional-area policies, contributes to policy development, executes budgets, develops schedules, and enforces policies and procedures. Work is performed within established professional standards and processes, with assignments provided as tasks and goals. Decisions and results can affect site or department operations, schedules, and performance goals. The manager interacts with subordinates and peer groups and builds internal and external relationships through information exchange and problem solving. The role works with customer-account teams to manage day-to-day activities, keep product deliveries on time, and maintain program schedules. It coordinates customer and internal tracking meetings, manages programs with guidance from more experienced team members, communicates with customers to support satisfaction, resolves customer issues and complaints, monitors inventory impacts from order changes, and provides performance reporting and analysis for Operations Reviews and Customer Performance Reviews. Duties are performed in a normal office environment and may involve extended sitting, sustained visual concentration, and frequent repetitive manual movements.

Requirements

Five to seven years of relevant experience.
Bachelor's degree in a related field, or an equivalent combination of education and experience; educational requirements may vary by geography.
In-depth knowledge of manufacturing processes, schedules and scheduling requirements, and supply chain management.
In-depth knowledge of business issues associated with manufacturing PCBs.
In-depth knowledge of product pricing, contracts, and contract negotiations.
Thorough understanding of business risks and price makeup, including value add and materials.
Excellent customer-contact, negotiation, and problem-resolution skills.
Good presentation, database-management, and computer skills.
Ability to manage multiple detailed projects to successful completion under tight deadlines.
Strong interpersonal skills and ability to communicate effectively with a wide variety of internal and external customers.
Ability to lead and motivate a diverse group of employees to achieve high production within tight deadlines.

Responsibilities

Serve as the primary customer interface for managing programs for smaller customer accounts and achieving planned revenue and profits.
Work with account teams on day-to-day customer-account activities to ensure on-time product deliveries and program schedules.
Coordinate and host program-tracking meetings with customers and internal account-team members, as needed.
Manage current and planned programs to achieve planned revenue, with guidance from more experienced team members.
Communicate frequently with customers to support their satisfaction with the company and its products.
Receive and resolve customer issues and complaints.
Monitor the inventory impact of order changes.
Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
Directly manage employees, establish annual plans and objectives, execute budgets, develop schedules, and enforce policies and procedures.