Customer Program Manager

Standard Aero•San Antonio, TX

About The Position

The Customer Program Manager serves as the primary customer point of contact for assigned engine maintenance, repair, and overhaul (MRO) programs. This customer-facing role manages long-term customer relationships, oversees contract execution, and coordinates cross-functional teams to ensure program performance in cost, quality, delivery, and customer satisfaction. The position manages customer relationships throughout the engine maintenance lifecycle, from induction through delivery; coordinates with internal teams; monitors program performance; leads program reviews; supports contract execution; resolves escalations; communicates risks and changes; and analyzes financial performance. It also develops relationships with customer representatives and internal leaders and supports continuous improvement initiatives. StandardAero describes itself as an industry leader in MRO services and customized aerospace solutions, with a learning-based culture, on-the-job training, advancement opportunities, and employee benefits. The role is based in San Antonio, Texas.

Requirements

At least 5 years of professional experience in aerospace, aviation, manufacturing, MRO, or a related technical industry.
At least 5 years of experience in program management, customer account management, operations management, or related customer-facing business roles.
Experience managing customer programs, contracts, or long-term customer relationships in a complex operational environment.
Demonstrated experience managing program performance related to cost, quality, and delivery metrics.
Experience coordinating cross-functional teams and working with multiple internal stakeholders to meet customer commitments.
Strong financial and business acumen, including experience with forecasting, cost tracking, or program performance analysis.
Bachelor’s degree in Business, Aviation Management, Engineering, Supply Chain, or a related field, or an equivalent combination of education and experience.

Nice To Haves

Strong customer relationship management and communication skills.
Excellent organizational, analytical, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced operational environment.
Strong presentation skills and experience leading customer program reviews.
Experience working with senior leadership teams and executive-level customer stakeholders.
Familiarity with aerospace engine MRO operations and maintenance processes.
Knowledge of aerospace contracts, service agreements, and operational performance metrics.

Responsibilities

Serve as the primary customer point of contact for assigned MRO programs and long-term customer accounts.
Manage customer relationships throughout the engine maintenance lifecycle, from induction through delivery.
Coordinate with Operations, Engineering, Planning, Supply Chain, Quality, and other internal teams to support program execution.
Monitor program performance related to cost, quality, schedule, and delivery commitments.
Lead customer program reviews and provide regular updates to internal stakeholders and customer leadership teams.
Support contract execution and ensure alignment with agreed scope of work, pricing, schedules, and service commitments.
Manage customer expectations, resolve escalations, and communicate program risks, changes, and technical findings.
Analyze program financial performance, including cost tracking, forecasting, and profitability considerations.
Develop working relationships with customers, including senior-level representatives, and internal leadership teams.
Support continuous improvement initiatives to enhance customer satisfaction, operational performance, and program execution.