Customer Program Manager

Celestica•Maple Grove, MN

About The Position

For smaller customer accounts, the Customer Program Manager is the primary customer interface for managing specific programs and projects to achieve planned revenue and profits. This first-level manager within a site directly manages semi-skilled and entry-level professional employees in diverse or specialized roles, or across more than one function or work group. The role establishes annual plans and objectives, interprets functional policies, contributes to policy development, executes budgets, develops schedules, and enforces policies and procedures. Work is performed within established professional standards and processes, and the role interacts with subordinates and peer groups while building internal and external relationships through information exchange and problem solving. The manager works with customer account teams to support day-to-day activities, ensure timely product deliveries and keep projects and programs on schedule. The role coordinates program tracking meetings, communicates regularly with customers, resolves customer issues and complaints, monitors inventory effects of order changes, and provides reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Requirements

Five to seven years of relevant experience.
Bachelor's degree in a related field, or an equivalent combination of education and experience.
In-depth knowledge of manufacturing processes, schedules and scheduling requirements, and supply chain management (SCM).
In-depth knowledge of business issues associated with manufacturing printed circuit boards (PCBs).
In-depth knowledge of product pricing, contracts, and contract negotiations.
Thorough understanding of business risks and price makeup, including value add and materials.
Excellent customer contact, negotiation, and problem-resolution skills.
Good presentation, database management, and computer skills.
Ability to manage multiple detailed projects successfully under tight deadlines.
Strong interpersonal skills and ability to communicate effectively with a wide variety of internal and external customers.
Ability to lead and motivate a diverse group of employees to achieve high production within tight deadlines.

Responsibilities

Act as the primary interface between the customer and the company for managing specific programs and achieving planned revenue and profits for smaller customer accounts.
Work with teams on day-to-day customer account activities to ensure product deliveries are on time and programs and projects remain on schedule.
Coordinate and host program tracking meetings with customers and internal account team members to maintain communication and provide current progress and status reporting.
With guidance from more experienced team members, manage current and planned programs to achieve planned revenue.
Communicate frequently with customers to support their satisfaction with the company and its products.
Receive and resolve customer issues and complaints.
Monitor the impact of order changes on inventory.
Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
Directly manage employees, establish annual plans and objectives, execute budgets, develop schedules, and enforce policies and procedures.