Customer Order Management - Urgent Need

Millenniumsoft • Vernon Hills, IL

1d • Onsite

About The Position

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research, and problem or dispute resolution. The role requires working knowledge of business practices and procedures and of product or service features used in customers’ businesses. The employee interprets and applies systems knowledge and tools to manage customer requests with supervision, resolves routine issues, coordinates resolutions with alternate sources, and offers customers alternatives based on available tools and information. The position applies developing knowledge and skills to day-to-day activities, works with moderate supervision or guidance, and is accountable for individual results and impact on the team. This is an on-site, three-month position in Vernon Hills, Illinois, paying $30 per hour.

Requirements

• High school diploma.
• Ability to work within multiple software systems, including Excel, SAP, and PowerBI reporting systems.
• Good communication skills.
• Good organizational skills.
• Working knowledge of business practices and procedures.
• Working knowledge of product or service features used in customers’ businesses.

Responsibilities

• Expedite customer orders by acting as a liaison in problem solving, research, and problem or dispute resolution.
• Manage customer requests using systems knowledge and tools, with supervision.
• Resolve routine problems and issues.
• Coordinate problem resolution with alternate sources.
• Offer customers alternatives based on available tools and information.
• Complete a variety of day-to-day activities within the assigned area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED