Customer Order Management - Urgent Need

Millenniumsoft • Vernon Hills, IL

9h

About The Position

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research, and problem/dispute resolution. The role requires working knowledge of business practices and procedures and of product/service features used in customers’ businesses. The employee interprets and applies systems knowledge and tools to manage customer requests with supervision, resolves routine problems and issues, coordinates problem resolution with alternate sources, and offers customers alternatives based on available tools and information. The role applies developed knowledge and skills to day-to-day activities within its area, works with moderate supervision or guidance, and is accountable for individual results and impact on the team.

The position is based in Vernon Hills, Illinois, is a three-month contract on W2, and is scheduled for 40 hours per week on the first shift. The stated pay rate is $29.92 per hour.

Requirements

• High school diploma.
• Working knowledge of business practices and procedures.
• Working knowledge of product/service features used in customers’ businesses.
• Ability to work within multiple software systems, including Excel, SAP, and PowerBI reporting systems.
• Good communication and organizational skills.

Responsibilities

• Expedite orders by acting as a liaison in problem solving, research, and problem/dispute resolution.
• Interpret and apply systems knowledge and tools to manage customer requests with supervision.
• Resolve routine problems and issues.
• Coordinate problem resolution with alternate sources.
• Offer customers alternatives based on available tools and information.
• Complete a variety of day-to-day activities within the employee’s area and remain accountable for individual results and impact on the team.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED