Customer Order Management - Urgent Need (Onsite)

Millenniumsoft • Vernon Hills, IL

2d • Onsite

About The Position

Customer Order Management expedites orders by acting as a liaison in problem solving, research, and problem or dispute resolution. The role applies working knowledge of business practices, procedures, and product or service features used in customers’ businesses. It uses systems knowledge and tools to manage customer requests with supervision, resolve routine issues, coordinate resolutions with alternate sources, and offer customers alternatives based on available tools and information. The position applies developing knowledge and skills to day-to-day activities, works with moderate supervision, and is accountable for individual results and impact on the team. This is an onsite, three-month position in Vernon Hills, Illinois, paying $30 per hour.

Requirements

• High school diploma.
• Working knowledge of business practices and procedures.
• Working knowledge of product or service features used in customers’ businesses.
• Ability to work within multiple software systems, including Excel, SAP, and PowerBI reporting systems.
• Good communication and organizational skills.

Responsibilities

• Expedite customer orders.
• Act as a liaison in problem solving, research, and problem or dispute resolution.
• Manage customer requests using systems knowledge and tools, with supervision.
• Resolve routine problems and issues.
• Coordinate problem resolution with alternate sources.
• Offer customers alternatives based on available tools and information.
• Complete a variety of day-to-day activities within the role’s area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED