Customer Manager - Walmart Omnichannel, Confectionery

Mars • Bentonville, AR

6d

About The Position

The Customer Manager, Walmart Omnichannel, Confectionery is the omnichannel subject matter expert supporting the largest digital business within Mars Snacking. The role leads Walmart’s Online Pickup & Delivery (OPD) strategy and omnichannel growth plans, driving digital performance through digital shelf execution, content optimization, pricing and promotion strategy, and seamless omnichannel integration. The position is based in Bentonville, Arkansas.

The role calls for a self-starter who can thrive in a fast-evolving, ambiguous environment, build new capabilities, take ownership, and influence cross-functional partners. The Customer Manager leads customer plans and new item launches, applies insights to strengthen category performance, and represents the customer’s perspective in internal strategy and execution.

Requirements

• Bachelor’s degree.
• At least 5 years of experience in Sales, Marketing, eCommerce, or Omni/Digital roles within CPG or retail.
• Experience managing large, complex retail customers.
• Strong understanding of syndicated data and digital performance metrics.
• Proven self-starter comfortable operating in ambiguity.
• Strong ownership mindset and ability to influence cross-functional partners.

Nice To Haves

• Digital commerce or Online Pickup & Delivery (OPD) experience.

Responsibilities

• Lead development and execution of Walmart OPD and omnichannel plans to drive digital growth and category leadership.
• Partner cross-functionally to optimize assortment, search visibility, content quality, digital shelving, pricing, and promotions.
• Identify and execute opportunities to expand online penetration, improve conversion, and enhance the digital shopper experience.
• Deliver data-driven recommendations that create mutual value and strengthen category performance.
• Establish new processes, tools, and ways of working to improve omnichannel execution and digital performance.
• Lead new item launches and ensure flawless execution of customer plans.
• Translate customer insights into internal strategy and action.

Benefits

• Industry-competitive salary and benefits package, including company bonus.
• Learning and development support from day one, including access to Mars University.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level