Customer Logistics Manager
About The Position
Ryder is hiring a Customer Logistics Manager for its Supply Chain Solutions division in Greencastle, Pennsylvania. The manager oversees day-to-day operations within an assigned function and is responsible for operations and account management, leading direct reports, and meeting daily operational goals. The role includes managing customer service expectations, employee performance and development, planning and scheduling, health and safety, and compliance with applicable regulations. The schedule is Wednesday through Saturday, 5:30 p.m. to 4:30 a.m., with flexibility required. The role may require off-shift support during a critical customer network disruption or crisis.
Requirements
- High school diploma or GED.
- At least two years of relevant experience in supply chain, logistics, warehousing, or an industry-related field.
- At least one year of direct supervisory or leadership experience.
- Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Access.
- Advanced logistics industry knowledge.
- Advanced knowledge of and ability to understand customer/company local and federal regulations.
- Intermediate fundamental knowledge of supply chain management components.
- Advanced knowledge of manufacturing and production.
- Ability to work within international functional teams.
- Strong analytical ability to solve unusual and difficult problems.
- Demonstrated technical and professional skills in a job-related area.
- Timely decision-making ability.
- Strong oral and written communication skills.
- Ability to build and maintain professional relationships at all levels of the organization, including peers, work groups, customers, and supervisors.
- Ability to work independently and as part of a team.
- Flexibility, self-direction, and ability to excel in a fast-paced environment.
- Ability to multitask, stay organized, and manage time effectively.
- Attention to detail and excellent follow-up practices.
Nice To Haves
- Bachelor's degree in Business, Logistics, or Supply Chain.
Responsibilities
- Oversee day-to-day operations within the assigned function and manage all aspects of operations and account management.
- Lead direct reports and achieve daily operational goals.
- Manage customer service satisfaction and expectations.
- Manage staffing, employee performance, and development of exempt and non-exempt employees.
- Manage day-to-day planning and scheduling.
- Manage health and safety.
- Ensure compliance with state, local, and federal regulations.
- Provide off-shift support in the event of a critical customer network disruption or crisis.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision benefits starting at 30 days.
- 401(k) savings plan with company match.
- Discounted employee stock purchase options.
- Employee discounts on tools, cars, appliances, travel, and more.
- Paid major holidays.
- Paid time off within the first year.
- Up to 12 weeks of paid maternity leave.
- Life insurance and disability insurance options.
- Paid leave for vacation, illness, bereavement, family, and parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
