Customer Logistics Manager
About The Position
The Customer Logistics Manager oversees day-to-day logistics operations under the responsibility of a manager. The role coordinates processes and staff, works with the Logistics Manager and customer to ensure operations meet company standards and customer service specifications, and is accountable for site KPIs. The position provides team coaching, development, training, and orientation, and recommends improvements to facilities, equipment, machinery, and processes. It also supports progress toward business objectives while maintaining health, safety, security, and positive labor relations.
Requirements
- High school diploma or GED required.
- Zero to one year of direct supervisory or leadership experience required.
- Instills commitment to organizational goals.
- Strong planning skills.
- Results-oriented.
- Effective leadership and motivating skills.
- Effective interpersonal skills and ability to work in a diverse team environment.
- Strong verbal and written communication skills.
- High degree of initiative.
- Ability to create and maintain professional relationships across all levels of the organization, including peers, work groups, customers, and supervisors.
- Ability to work independently and as a member of a team.
- Flexibility and self-direction to excel in a fast-paced environment.
- Ability to multitask; highly organized with excellent time-management skills.
- Detail-oriented with excellent follow-up practices.
Nice To Haves
- One or more years of experience in a transportation, warehouse, or distribution environment.
Responsibilities
- Supervise, coordinate, and oversee day-to-day logistics operations.
- Plan and review logistics processes with the Logistics Manager to ensure they meet company standards and customer service specifications.
- Establish work schedules and procedures, and coordinate workers’ activities to support effective shift and team logistics.
- Be accountable for site key performance indicators (KPIs).
- Collaborate with the customer on all aspects of operations.
- Meet with team members collectively and individually to monitor progress, track performance, coach and counsel, and recognize team and individual successes.
- Promote team spirit and diversity and inclusion, and seek opportunities to improve internal processes and cooperation.
- Conduct team member performance evaluations and recommend performance awards or merit increases when appropriate.
- Address performance problems through corrective action and disciplinary processes.
- Understand the labor agreement and maintain positive labor relations.
- Implement health, safety, and security initiatives, practices, and behaviors, and ensure adherence to company rules and policies.
- Provide orientation to employees and Lead Hands and ensure they have the information, technology, and materials needed to perform their jobs.
- Perform other duties as assigned.
Benefits
- 401(k) savings plan with company match.
- Discounted stock purchase options.
- Performance-based annual cost-of-living increases.
- Comprehensive training and opportunities for continued professional development.
- Regional and local Ryder resources to help guide and support employees.
- Additional paid time off for military veterans.
- Medical, prescription, dental, vision, life insurance, and disability insurance options for full-time positions.
- Paid time off for vacation, illness, bereavement, family leave, and parental leave.
- Tax-advantaged 401(k) retirement savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
