Manager, Customer Logistics

The J.M. Smucker Co.•Orrville, OH

1d•Hybrid

About The Position

The Customer Logistics Manager is a thought leader who drives and executes supply chain efficiencies, ensures service and order-related metrics are met or exceeded, and oversees successful execution of order-management processes. This role is based at the Orrville corporate offices and follows a hybrid arrangement, with a minimum of nine onsite days per month, primarily during company-designated core weeks, and potentially more as business needs require. The manager oversees day-to-day team activities and third-party brokerage firms, supports order-to-cash process improvement and issue resolution, and helps ensure company strategic initiatives remain a priority. The role collaborates with internal and external customers and partners, leads regular meetings, and supports timely and accurate reporting and scorecarding. It also contributes to hiring and staffing, coaches and develops team members, conducts performance appraisals, balances workloads, and assigns or delegates work to meet department goals. The manager drives productivity and supply chain efficiency improvements, including case fill, case pick, truckload utilization, reporting, and accounts receivable.

Requirements

Bachelor’s degree.
At least 5 years of related business experience.
Strong analytical, problem-solving, and decision-making skills.
Intermediate to advanced Excel skills, including VLOOKUP, pivot tables, and formulas.
Excellent written and verbal communication and listening skills.
Good presentation and facilitation skills.
Understanding of the supply chain process and order management systems.
Ability to manage multiple priorities and work across departments to accomplish customer goals.

Nice To Haves

Prior people management experience.
CPG and supply chain experience.
Ability to foster a positive, collaborative team.
Ability to delegate appropriately based on team members’ skills and abilities.
Ability to coach and mentor others and provide constructive feedback to support their growth.
Strong understanding of Customer Logistics’ role and importance within the total supply chain and how its work affects the company.

Responsibilities

Manage and support the team’s day-to-day activities and third-party brokerage firms to meet or exceed order-related metrics.
Promote continuous improvement in order-to-cash processes and ensure issues are resolved, escalating them within the organization as needed.
Keep company strategic initiatives a priority and empower team members to lead.
Respond proactively to requests from internal and external customers and drive issue resolution.
Ensure customer-required reporting and scorecarding are completed accurately and on time.
Lead and facilitate regular meetings with internal and external partners, with an emphasis on relationship building.
Participate in team and, at times, broader department hiring and staffing decisions.
Coach and provide ongoing feedback to team members, including completing mid-year and year-end performance appraisals.
Balance team workload and assign or delegate activities and projects to meet department goals, including accounts receivable and service metrics.
Coordinate and lead weekly team meetings and support discussions that improve organizational effectiveness.
Improve productivity and supply chain efficiency for external customers and the company, including case fill, case pick, truckload utilization, reporting, and accounts receivable improvements.
Operate proactively and adaptively, embracing change.