Customer Learning Solutions Specialist - Americas

Danaher • Austin, TX

13d • Remote

About The Position

The Customer Learning Solutions Specialist drives adoption of Cytiva’s customer education portfolio. Working closely with customers and cross-functional teams, the role helps accelerate product adoption, operator readiness and customer self-sufficiency through effective use of Cytiva’s learning solutions. The role focuses on customer engagement, enablement and insight generation rather than direct sales ownership. This position reports to the Senior Director, Learning Solutions and is part of the Learning Soltuions, education team located in United States of America working remotely to cover the Americas, Australia, New Zealand and India.

Requirements

• 3+ years experience in customer education, customer training, technical training, customer success, or a related customer-facing role.
• 3+ years experience within the life sciences, biotechnology, biomanufacturing, bioprocessing, or other technical or regulated industry.
• 3+ years experience delivering training, onboarding, enablement, or knowledge transfer programs for customers or end users.
• 3+ years experience supporting customer adoption or implementation of products, services, or technical solutions.
• Ability to travel globally 50% of time.

Nice To Haves

• Experience with digital learning platforms, learning management systems (LMS), virtual training, simulation, augmented reality, mixed reality, or other technology-enabled learning solutions.
• Experience supporting product launches or commercial enablement activities.
• Knowledge of adult learning principles and learning program design.

Responsibilities

• Serve as the regional expert on Cytiva’s customer education portfolio, enabling customer-facing teams to effectively position and recommend learning solutions.
• Engage with customers to understand education needs, recommend appropriate learning pathways, support demonstrations and onboarding, and drive adoption across the customer lifecycle.
• Partner with Commercial teams on customer discussions requiring learning expertise, supporting needs discovery, solution scoping and learning-related customer engagements.
• Gather customer feedback, identify adoption barriers and emerging needs, and provide actionable insights to improve the learning portfolio and customer experience.
• Collaborate with Commercial, Product Management, Operations, Customer Success and technical teams to ensure consistent and effective customer learning experience.

Benefits

• paid time off
• medical/dental/vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed