PGS Learning Partner Americas

Pfizer • Sanford, NC

4d • Hybrid

About The Position

The Director, PGS Learning Partner, Americas is a senior individual contributor and recognized subject matter expert responsible for shaping learning, organizational capability, and Personnel and Training Management strategies across the Americas and the broader PGS network. The role partners strategically with the Quality, Safety and Environmental Operations (QSEO) leadership team, translating business strategy, quality priorities, regulatory expectations, emerging technologies, and workforce needs into scalable solutions that strengthen organizational capability and performance.

The Director serves as Local Process Owner (LPO) for Personnel and Training Management for Above-Site QSEO, represents QSEO on the L2 Personnel and Training Management Process Centric Team (PCT), and serves as regional L2 PCT Leader and proxy for the Personnel & Training Management Global Process Owner (GPO). The role provides strategic and technical leadership for process design, governance, deployment, performance, and continuous improvement, and contributes to global process strategy and decision-making.

Operating with substantial autonomy, the Director leads complex, cross-functional and cross-regional initiatives, assesses systemic risks and opportunities, and provides authoritative guidance on matters requiring significant judgment. Results are achieved through subject-matter expertise, collaboration, and influence rather than formal reporting authority. The Director advises and influences senior leaders, Global Process Owners, Learning Partners, LPOs, PX, Digital, Quality, and other enterprise stakeholders.

The role also leads learning strategy for assigned L2 Quality Management Processes, including Learning Needs Assessments, role-based curricula, learning and performance-support solutions, and deployment governance. It monitors regulatory and industry developments, supports regulatory inspections, promotes improvements to the Personnel and Training Management process and its digital roadmap, and coaches colleagues and stakeholders without direct supervisory responsibility.

The position is hybrid and primarily follows a standard Monday-through-Friday schedule. Travel is up to 10% based on business needs. Flexibility may be needed to work across global time zones or support significant manufacturing, quality, regulatory, or operational matters outside normal business hours. Periodic presence in manufacturing or other controlled environments may be required. The annual U.S. base salary range is $162,900 to $271,500; the role is eligible for a 20% target bonus and participation in a share-based long-term incentive program. Relocation assistance may be available based on business needs and eligibility. Candidates must have permanent U.S. work authorization; visa sponsorship is unavailable.

Requirements

• Bachelor's degree with at least 8 years of experience, or master's degree with at least 7 years of experience, or PhD with at least 5 years of experience.
• Significant experience as a senior individual contributor accountable for complex, cross-functional, regional, or global programs, processes, or outcomes.
• Strong knowledge of pharmaceutical manufacturing, quality systems, regulatory compliance, and GxP requirements.
• Ability to translate business and organizational priorities into strategic learning, capability, process, or performance solutions.
• Ability to work independently in complex and ambiguous environments, integrate perspectives, assess risks and trade-offs, and recommend courses of action.
• Demonstrated success leading significant initiatives across functional, organizational, or geographic boundaries.
• Ability to establish direction, align stakeholders, and drive results through expertise and influence without direct reporting authority.
• Strong strategic, analytical, and critical-thinking skills, including synthesizing business information, quality signals, performance data, and external trends to identify systemic risks and opportunities.
• Expertise in organizational capability, learning strategy, performance consulting, process governance, quality systems, operational excellence, or related disciplines.
• Strong executive communication, consultation, and influencing skills, including effectiveness with Senior Director- and Vice President-level stakeholders.
• Ability to constructively challenge established approaches and develop innovative, sustainable, scalable solutions.
• Ability to establish subject-matter credibility with senior internal and external stakeholders.
• Strong understanding of evolving regulatory and industry expectations for personnel qualification, training, knowledge management, and organizational capability.
• Ability to coach, mentor, and build others’ capability without formal people-management responsibility.
• Effectiveness across functions, cultures, geographies, and organizational boundaries in a highly matrixed environment.
• Ability to perform work in office, manufacturing-support, and virtual environments using standard computer and communication technologies.
• Ability to communicate effectively in writing, verbally, and virtually with colleagues and leaders across functions, cultures, and regions.
• Ability to analyze complex business, technical, quality, regulatory, and performance information and exercise sound independent judgment.
• Ability to manage multiple complex priorities, assess risk and urgency, and adapt to changing business requirements.
• Ability to maintain focus and effectiveness on complex, sensitive, or time-critical matters.
• Ability to facilitate and participate in meetings, workshops, presentations, and discussions with geographically dispersed stakeholders.
• Ability to work effectively in a collaborative, matrixed environment where outcomes often depend on influence rather than formal authority.
• Ability to work at a computer for extended periods and use standard business and learning technologies.
• Ability to travel to Pfizer sites and other business locations as required.
• Permanent work authorization in the United States; U.S. work visa sponsorship is not available.

Nice To Haves

• Bachelor's degree in education, learning and development, instructional design, life sciences, quality, business, organizational development, or a related discipline.
• 10 or more years of relevant experience in learning and development, pharmaceutical quality, manufacturing, organizational capability, process management, or a related discipline.
• Master's degree in education, organizational development, instructional design, life sciences, quality, business, or a related discipline.
• Advanced knowledge of instructional systems design, performance consulting, adult learning, human error reduction, knowledge management, learning technologies, and learning effectiveness.
• Significant experience with personnel qualification and training processes in a regulated pharmaceutical, biotechnology, or other GxP environment.
• Experience in a global or regional network role integrating enterprise, regional, functional, and site priorities.
• Experience leading significant organizational capability, quality-system, process-transformation, learning, or digital initiatives.
• Experience using analytics, technology, automation, or emerging digital capabilities to improve organizational capability, learning effectiveness, process performance, or colleague experience.
• Experience supporting regulatory inspections and translating inspection or audit observations into sustainable systemic improvements.
• External industry participation or demonstrated thought leadership in pharmaceutical quality, regulatory compliance, learning, organizational capability, or related disciplines.

Responsibilities

• Advise QSEO leadership and translate business, quality, regulatory, technology, and workforce priorities into strategic learning and organizational capability strategies.
• Anticipate evolving capability requirements and recommend solutions to complex or ambiguous organizational and performance challenges.
• Integrate technical capabilities, leadership behaviors, mindsets, digital capabilities, and organizational effectiveness into capability strategies with PX and enterprise partners.
• Identify and advance opportunities for simplification, standardization, innovation, and continuous improvement.
• Provide strategic and technical leadership for Personnel and Training Management processes supporting Above-Site QSEO and the Americas network.
• Serve as LPO and regional L2 PCT Leader, translating global requirements into sustainable, risk-based regional and functional approaches.
• Act as proxy for the Personnel & Training Management GPO as appropriate and contribute to global process strategy, governance, and decision-making.
• Oversee processes for personnel qualification, job descriptions, curricula, training requirements, and related documentation.
• Govern curriculum lifecycle management, including implementation, review, revision, and obsolescence.
• Partner with Process Owners, curriculum owners, Digital, system administrators, and other stakeholders to resolve complex process and system issues and identify transformation opportunities.
• Establish and interpret process-health, performance, effectiveness, and compliance metrics; use trends to identify systemic risks and opportunities and determine interventions or escalations.
• Provide subject matter expertise on trainer qualification, training administration, waivers, substitutes, recognition of prior learning, and other complex process matters.
• Advise People Leaders on accountabilities for colleague qualification, learning, and training management.
• Lead Learning Needs Assessments for assigned L2 Quality Management Processes with Global Process Owners and stakeholders; review and approve assessments for alignment with process, quality, compliance, capability, and performance requirements.
• Select learning and performance-support strategies according to organizational impact, risk, complexity, learner needs, and expected business outcomes.
• Lead scalable training, learning, knowledge-management, and performance-support solutions using instructional design and performance-consulting practices.
• Partner with Global Process Owners, subject matter experts, and Learning colleagues to establish global PLA items and role-based curricula.
• Govern LNA deployment requirements and deployment matrices, and establish transition strategies, including recognition of prior learning, waivers, and substitutes.
• Identify and leverage digital technologies, automation, data, and emerging learning approaches to improve effectiveness, efficiency, and colleague experience.
• Monitor regulatory expectations, quality trends, inspection outcomes, industry developments, and emerging technologies and assess implications for personnel, training, and capability strategies.
• Provide expert guidance before, during, and after regulatory inspections, including interpretation of training-related observations and systemic implications.
• Translate inspection, audit, quality-event, performance-data, and external insights into sustainable network-wide improvements.
• Lead initiatives across functions, sites, stakeholder groups, and regions, aligning differing organizational priorities.
• Influence the digital strategy and roadmap for Personnel and Training Management to improve data quality, efficiency, compliance, standardization, scalability, and user experience.
• Partner with the GPO and PCT network to maintain and continuously evolve the global L2 Personnel and Training Management Process.
• Coach, mentor, and provide technical leadership to LPOs, Learning colleagues, and other stakeholders without direct supervisory responsibility.
• Facilitate internal and external benchmarking and represent Pfizer as a subject matter expert at relevant industry forums, as appropriate.

Benefits

• 401(k) plan with Pfizer matching contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver, parental, and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Eligibility for participation in Pfizer’s Global Performance Plan, with a 20% bonus target.
• Eligibility to participate in a share-based long-term incentive program.
• Relocation assistance may be available based on business needs and/or eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior