Temp Customer Experience Supervisor
About The Position
The Customer Experience Supervisor promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role models outstanding service by engaging with customers and helping maintain a clean, organized store. The supervisor trains and mentors Associates, coordinates front-end coverage and breaks, responds to customer concerns, and works with management and Associates to set priorities and support store goals. This is a temporary position at TJ Maxx Store 1626 in Honesdale, Pennsylvania. Starting pay is $14.25–$14.75 per hour; actual pay depends on relevant skills, qualifications, and experience.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills, with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Able to work effectively with peers and supervisors as a team player.
- Able to train others.
- At least 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote honesty and integrity, and maintain confidentiality.
- Train and mentor Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs.
- Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks according to the store plan and reprioritize as needed.
- Communicate priorities and progress updates accurately and effectively to management and Associates.
- Give and receive recognition and constructive feedback.
- Partner with management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation assistance
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match, for those who meet service or hours requirements
- Medical, dental, and vision coverage, for those who meet service or hours requirements
- Health savings account (HSA), for those who meet service or hours requirements
- Health care flexible spending account (FSA), for those who meet service or hours requirements
- Life insurance, for those who meet service or hours requirements
- Short- and long-term disability, for those who meet service or hours requirements
- Paid parental leave, for those who meet service or hours requirements
- Paid holidays, vacation, and sick time, for those who meet service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
- Competitive salary and benefits package
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
