Temp Customer Experience Supervisor

TJX • Honesdale, PA

6h • Onsite

About The Position

The Customer Experience Supervisor is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement and interaction and by maintaining a clean, organized store. The Supervisor supports register coverage, coordinates Associate breaks, trains and coaches Associates, addresses customer concerns, and helps ensure tasks are completed according to the store plan. This is a temporary position at the TJ Maxx store in Honesdale, Pennsylvania, with a starting pay range of $14.25 to $14.75 per hour. Actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Ability to multitask.
• Strong communication and organizational skills with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors as a team player.
• Ability to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote a positive internal and external customer experience and model outstanding customer service.
• Oversee front-of-store Associates and ensure prompt, courteous service and promotion of loyalty programs.
• Maintain a clean and organized store and engage with customers.
• Promote honesty and integrity, and maintain confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
• Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Give and accept recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) with Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for Associates who meet service or hours requirements
• Medical, dental, and vision coverage for Associates who meet service or hours requirements
• Health savings account (HSA) for Associates who meet service or hours requirements
• Health care flexible spending account (FSA) for Associates who meet service or hours requirements
• Life insurance for Associates who meet service or hours requirements
• Short- and long-term disability coverage for Associates who meet service or hours requirements
• Paid parental leave for Associates who meet service or hours requirements
• Paid holidays, vacation, and sick time for Associates who meet service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed