Customer Experience Supervisor
About The Position
The Customer Experience Supervisor oversees the front desk team and overall customer service experience at the Glenview Community Ice Center (GCIC). The position promotes a welcoming, customer-focused culture reflecting the Glenview Park District’s values and directly supervises several part-time team members. The supervisor manages front desk operations, including customer service, registration, facility rentals, program transfers, refunds, billing, cash handling, and daily deposits. The role also provides administrative support for ice programs, leagues, public skating, special events, tournaments, and competitions; manages birthday party and room rental bookings; monitors customer satisfaction; and collaborates with Marketing and program leaders on newsletters, website content, and social media.
Requirements
- Bachelor’s degree, preferably in parks and recreation, education, business, or a related field; significant and relevant experience may be considered in lieu of formal education.
- At least 3 years of experience in a similar role.
- At least 1 year of supervisory experience.
- Critical thinking, analytical ability, excellent communication and organizational skills, and strong technical ability, including MS Office Suites.
- Valid Illinois driver’s license.
Nice To Haves
- Professional certification(s) and/or active membership in a professional association.
Responsibilities
- Oversee the front desk team and the customer service experience at the Glenview Community Ice Center.
- Directly supervise several part-time team members and promote a welcoming, customer-focused culture.
- Manage front desk operations, including customer service, registration, facility rentals, program transfers, refunds, billing, cash handling, and daily deposits.
- Provide administrative support for ice programs, leagues, public skating, special events, tournaments, and competitions.
- Manage birthday party and room rental bookings and ensure positive customer experiences.
- Develop and monitor customer satisfaction metrics, including quarterly surveys on customer service, facilities, and programs.
- Collaborate with Marketing and program leaders to manage newsletters, website content, and social media.
Benefits
- Medical coverage, PPO or HMO
- Prescription coverage
- Dental coverage
- Vision insurance
- Basic and voluntary life insurance
- Pension / Defined Benefit Plan (IMRF)
- 457 Plan / Defined Contribution Plan
- Flexible Spending Accounts
- Paid holidays, personal days, vacation, and sick time
- Park District facility discounts and usage
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What This Job Offers
Job Type
Full-time
Career Level
Manager
