Retail Customer Experience Supervisor

The TJX Companies, Inc.•Corvallis, OR

5d•$17 - $17•Onsite

About The Position

The Retail Customer Experience Supervisor is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous service and promotes loyalty programs, while leading by example through customer engagement and maintaining a clean, organized store. The supervisor trains and mentors Associates, coordinates front-end coverage and breaks, responds to customer concerns, and works with Management to support store priorities, safety, and shrink-reduction goals.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles.
Train and coach Associates on personalizing the customer experience and promoting loyalty programs.
Assign registers, support and respond to POS coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly to ensure a positive customer experience.
Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
Communicate accurately and effectively with Management and Associates about priorities and provide progress updates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefits
401(k) Associate contributions
Child care and cell phone discounts
Pet and legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision coverage for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick time for those meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance