Customer Experience Supervisor

TJX Companies•Sudbury, MA

2d•$17 - $18•Onsite

About The Position

The Customer Experience Supervisor is responsible for promoting an excellent customer experience and overseeing front-of-store Associates. The role ensures prompt, courteous service and promotes loyalty programs. The supervisor leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding customer service. The position trains, coaches, and mentors Associates on front-end principles and personalized customer service; coordinates registers, point-of-sale coverage, and breaks; responds promptly to customer concerns; and helps the team execute store plans. The supervisor communicates priorities and progress with management and Associates, partners with management on training needs, and supports compliance, safety, and shrink-reduction efforts. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and personalized customer service, including loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount.
Employee assistance program (EAP).
Smoking cessation assistance.
Bereavement benefit.
401(k) Associate contributions.
Child care and cell phone discounts.
Pet and legal insurance.
Credit union.
Referral bonuses.
For those meeting service or hours requirements: 401(k) match; medical, dental, and vision coverage; HSA; health care FSA; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick time; auto and home insurance discounts; scholarship program; adoption assistance.
Competitive salary and benefits package.