Customer Experience Supervisor

The TJX Companies, Inc.•Coon Rapids, MN

1d•$16 - $17•Onsite

About The Position

The Customer Experience Supervisor is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The supervisor leads by example through customer engagement and by maintaining a clean, organized store. This role supports Associate training and mentoring, coordinates front-end coverage, responds to customer concerns, and works with Management to prioritize store tasks and address training needs. The position also supports store safety and shrink-reduction goals and ensures adherence to labor laws, policies, and procedures.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and personalizing the customer experience while promoting loyalty programs.
Assign registers, support and respond to POS coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with Management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.