Customer Experience Specialist - Temp

Farm Credit Services of America • Broken Bow, NE

7d

About The Position

AgCountry Farm Credit Services, Farm Credit Services of America, and Frontier Farm Credit are financial cooperatives operating under shared management across eight states. The associations pool resources, expertise, and talent to provide affordable credit, crop insurance, and financial services to farmers, ranchers, and agribusinesses.

The Customer Experience Specialist provides service and support to customers and teammates. This is a temporary busy-season role, working roughly 20 hours per week from October through April, with scheduling flexibility between 8:00 a.m. and 4:30 p.m., Monday through Friday. The role includes customer-facing reception and phone coverage as well as basic transactions, document processing, office supply management, meeting preparation, and mail distribution.

Requirements

• High school diploma or equivalent.
• Proficiency in basic computer applications and office equipment.
• Ability to handle multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Nice To Haves

• Previous office experience is preferred but not required.

Responsibilities

• Answer and manage incoming phone calls, direct inquiries to the appropriate teammates, and provide customer service.
• Greet and assist current and potential customers who visit the office.
• Enter simple transactions and maintain accurate records.
• Scan documents, index them into the system, and file them for easy retrieval.
• Monitor office supply inventory, order supplies, and restock as needed.
• Help prepare for meetings, including ordering and arranging lunch and refreshments.
• Handle incoming and outgoing mail and distribute it to the appropriate departments or teammates.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED