Customer Experience Specialist

Avis Budget Group • West Palm Beach, FL

6d • Onsite

About The Position

As an Avis First Customer Experience Specialist, you are the front-line contact for premium customers, delivering a seamless, personalized experience from vehicle delivery through collection. The role involves coordinating logistics, communicating with customers, and providing warm, professional service at every step. The position is on-site and cannot be performed remotely. Compensation is $17.50 per hour, with an incentive program offering up to $5 additional per hour for exceptional customer service.

Requirements

• At least 1 year of experience in a customer service role, preferably in hospitality or car rental.
• Professional, friendly demeanor focused on customer satisfaction.
• Strong verbal and written communication skills.
• Technological proficiency and comfort using mobile devices.
• Valid driver’s license.
• At least 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• Ability to lift up to 50 pounds and to sit, stand, walk, enter and exit vehicles, drive a variety of automobiles, talk, hear/listen, and type.

Nice To Haves

• Experience in hospitality or car rental.

Responsibilities

• Deliver a welcoming, professional, and personalized experience to customers.
• Deliver vehicles directly to customers and provide a premium customer experience.
• Coordinate timely vehicle delivery and collection with team members and management.
• Proactively contact premium customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
• Greet customers upon arrival, open vehicle doors, assist with luggage, and explain the rental vehicle.

Benefits

• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account opportunity to contribute up to $270 tax-free for public transportation or parking expenses.
• 401(k) retirement benefits.
• Employee discounts, including discounted car rentals and discounted prices on Avis/Budget cars.
• On-the-job training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed