Customer Experience Specialist

WG&R Furniture•Green Bay, WI

2d•Onsite

About The Position

WG&R is hiring a Customer Experience Specialist in Green Bay, Wisconsin. The role helps customers with questions and service needs through phone calls, email, text, and online chat. The specialist listens to customers, solves problems, helps manage service orders, and works with customers and teammates to resolve issues and provide supportive, positive experiences. WG&R has served Northeast Wisconsin since 1946 and is 100% employee-owned. The role starts at $17+ per hour, based on relevant experience.

Requirements

Genuinely enjoy helping people and finding solutions.
Strong communication and listening skills.
Ability to manage multiple priorities while keeping track of details.
Comfort with computers and learning new systems.
Enjoy working with a team and finding ways to improve.

Responsibilities

Help customers with questions, concerns, and service needs, primarily over the phone.
Provide support through inbound calls, email, text, and online chat.
Listen, empathize, and find solutions when service does not go as planned.
Help manage service orders and communicate with customers and teammates to resolve them.
Make customers feel heard, supported, and valued.

Benefits

Employee Stock Ownership Plan (ESOP)
401(k) with match
7% company contribution toward retirement, totaling ESOP and 401(k) contributions
Health insurance
Dental insurance
Vision insurance
HSA contributions
Company-paid life insurance
Company-paid disability insurance
Paid holidays
Paid vacation
Employee discount
Onsite gym