Customer Experience Specialist

Balfour Beatty • Great Falls, MT

9d • Onsite

About The Position

At Balfour Beatty Communities, the Customer Experience Specialist helps deliver quality communities and exceptional living experiences for residents and partners. This customer experience and sales role handles property marketing, sales, and customer engagement. The specialist serves as a community ambassador, helping prospects, applicants, and current residents find suitable homes and supporting them through application, leasing, move-in, renewal, and move-out processes. The role also supports resident engagement and community activities.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations, and communication skills.
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Valid state-issued driver’s license and safe driving record.
• Regularly use hands to manipulate tools, controls, phones, and a computer keyboard; frequently stand, reach, climb, balance, and stoop; sit and stand for clerical work; regularly lift and move office supplies weighing up to 20 pounds.

Nice To Haves

• Property management experience.
• Hospitality experience.

Responsibilities

• Manage and respond to community inquiries in accordance with Exceptional Living Policies.
• Provide responsive, consistent, positive, and professional service to support resident experience and satisfaction.
• Create exceptional experiences during customer and resident interactions.
• Attract prospects through outreach and advertising that highlights the community’s unique selling features.
• Follow up with qualified prospects according to company policy.
• Renew residents at the end of lease terms where required.
• Monitor, communicate, and manage the prospective resident waitlist according to company policy.
• Regularly inspect the property to identify deficiencies or issues that need attention.
• Prepare the property for daily showings, including opening and closing model units and amenities.
• Conduct move-in pre-inspections and move-out inspections using company software.
• Create, coordinate, attend, and assist with Lifeworks events and activities as required.
• Understand the community lease agreement and policies to help address resident needs and inquiries.
• Conduct market surveys to compare competitors’ weaknesses and advantages.
• Use company software according to its policies.

Benefits

• Discretionary bonuses
• Medical and dental insurance beginning on the first of the month following employment
• Health, flexible spending, and dependent care accounts
• Company-paid life insurance
• 401(k) plan with employer matching
• Paid time off, including sick leave, floating holidays, vacation, and personal days
• Two volunteer days per year
• Company-paid short-term and long-term disability
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED