Customer Experience Specialist - Temp
About The Position
AgCountry Farm Credit Services, Farm Credit Services of America, and Frontier Farm Credit are financial cooperatives operating under shared management across eight states. Together, they provide affordable credit, crop insurance, and financial services to farmers, ranchers, and agribusinesses, and support rural America. The Customer Experience Specialist is a long-term temporary role for an organized, proactive person who enjoys customer service and varied tasks in a fast-paced environment. The position involves entering and maintaining customer and application data, scanning and indexing documents, checking application documentation for completeness, providing office coverage, and assisting with reporting and special projects. The role is approximately 15–20 hours per week, with scheduling flexibility during Monday–Friday hours of 8:00 a.m. to 4:30 p.m.
Requirements
- High school diploma or equivalent.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in basic computer applications and office equipment.
Nice To Haves
- Previous mortgage or banking industry experience.
Responsibilities
- Enter prequalification applications and maintain accurate records.
- Create and update customer records, prequalification applications, leads, and opportunities.
- Scan documents, index them in the system, and file them for easy retrieval.
- Review documents to ensure complete application documentation has been received.
- Provide office coverage and support as needed.
- Assist with reporting and special projects.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
