Customer Experience Specialist - Temp
About The Position
AgCountry Farm Credit Services, Farm Credit Services of America, and Frontier Farm Credit are financial cooperatives operating under shared management across eight states. The Customer Experience Specialist will join the team on a long-term temporary basis, working approximately 15–20 hours per week. The schedule is flexible between 8:00 a.m. and 4:30 p.m., Monday through Friday. The role suits a highly organized, proactive person who enjoys customer service, varied tasks, and a fast-paced environment. Responsibilities include entering and maintaining prequalification application and customer information, scanning and indexing documents, reviewing applications for completeness, and providing office coverage and support. The specialist will also assist with reporting and special projects. A high school diploma or equivalent is required. Previous mortgage or banking experience is preferred.
Requirements
- High school diploma or equivalent.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency with basic computer applications and office equipment.
Nice To Haves
- Previous mortgage or banking industry experience.
Responsibilities
- Enter prequalification applications and maintain accurate records.
- Create and update customer records, prequalification applications, leads, and opportunities.
- Scan documents, index them into the system, and file them for easy retrieval.
- Review documents to ensure complete application documentation has been received.
- Provide office coverage and support as needed.
- Assist with reporting and special projects.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
