Customer Experience Specialist - Temp

Farm Credit Services of America • Columbia, NE

6d

About The Position

The Customer Experience Specialist provides service and administrative support to customers and teammates during the busy season, from October through April. The role is approximately 20 hours per week, with schedule flexibility between 8:00 a.m. and 4:30 p.m., Monday through Friday. The position involves customer interactions, basic transactions, document handling, office supply management, meeting preparation, and mail distribution.

Requirements

• High school diploma or equivalent.
• Proficiency in basic computer applications and office equipment.
• Ability to handle multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Nice To Haves

• Previous office experience is preferred but not required.

Responsibilities

• Answer and manage incoming phone calls, direct inquiries to appropriate teammates, and provide customer service.
• Greet and assist current and potential customers who visit the office.
• Enter simple transactions and maintain accurate records.
• Scan documents, index them in the system, and file them for easy retrieval.
• Monitor office supply inventory, order supplies, and restock as needed.
• Help prepare for meetings, including ordering and arranging lunch and refreshments.
• Handle incoming and outgoing mail and distribute it to the appropriate departments or teammates.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED