Seasonal Customer Experience Specialist - Nordstrom Local Newport Beach

Nordstrom • Newport Beach, CA

3d • Onsite

About The Position

The Customer Experience Specialist provides outstanding customer service at Nordstrom Local Newport Beach. The role works with stylists, processes merchandise, and supports in-store events. It involves welcoming and engaging customers, identifying their needs, and connecting them with services such as Online Order Pickup, Alterations, Styling, Returns, and Gift Wrapping. The specialist also communicates with customers by phone and email, supports back-of-house operations and inventory organization, helps execute events, and may open or close the building using proper security procedures. Light cleaning duties are also included.

Requirements

• High level of ownership, accountability, and initiative.
• Ability to identify customer-benefiting opportunities, build solutions that meet customer expectations, and resolve issues.
• Ability to adapt quickly to new initiatives, concepts, and services.
• Proven success working in a fast-paced environment and ability to multitask.
• Basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, and Excel.
• Ability to meet the stated physical requirements, including sustained movement and lifting.

Responsibilities

• Welcome customers, engage diverse audiences, and use effective storytelling.
• Identify customer needs and connect customers with services such as Online Order Pickup, Alterations, Styling, Returns, and Gift Wrapping.
• Communicate professionally with customers, including by phone and email, and provide feedback on trends, fit, and style.
• Support back-of-house processes, including inventory management and maintaining organization and cleanliness.
• Support event execution, including managing RSVPs, tracking customer contact information, and greeting guests.
• Open and close the building during some shifts, following proper security procedures.
• Perform light cleaning, including sweeping, dusting, vacuuming, dishwashing, and restroom maintenance.

Benefits

• Medical, vision, and dental coverage options.
• Retirement benefits, including a 401(k).
• Paid time away and PTO accruals.
• Life insurance and disability insurance options.
• Merchandise discount.
• Employee Assistance Program resources.
• Holidays.
• May be eligible for performance-based incentives or bonuses.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed