Seasonal Customer Experience Specialist - Nordstrom Local Williamsburg
About The Position
The Customer Experience Specialist provides outstanding customer service at Nordstrom Local Williamsburg. The role includes engaging customers, learning their needs, and connecting them with in-store services such as Online Order Pickup, Alterations, Styling, Returns, and Gift Wrapping. The specialist also communicates with customers by phone and email, shares feedback on trends, fit, and style, supports inventory and other back-of-house processes, and helps execute in-store events. Some shifts include opening or closing the building according to security procedures. Light cleaning duties are also part of the role.
Requirements
- Demonstrate ownership, accountability, and initiative.
- Identify opportunities that benefit customers, develop solutions that meet customer expectations, and resolve issues.
- Adapt quickly to new initiatives, concepts, and services.
- Have proven success working in a fast-paced environment and the ability to multitask.
- Have a basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, and Excel.
- Be able to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
- Frequently use hands for grasping, fine manipulation, pushing, and pulling.
- Handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
- Regularly lift items up to 10 pounds, occasionally lift up to 25 pounds, and occasionally lift and carry 25–50 pounds.
Responsibilities
- Welcome customers through storytelling and engagement with diverse audiences.
- Identify customers’ needs and connect them with services such as Online Order Pickup, Alterations, Styling, Returns, and Gift Wrapping.
- Communicate professionally with customers by phone and email and provide feedback on trends, fit, and style.
- Support back-of-house processes, including inventory management and maintaining organization and cleanliness.
- Support event execution, including managing RSVPs, tracking customer contact information, and greeting attendees.
- Open and close the building during some shifts, following proper security procedures.
- Perform light cleaning, including sweeping, dusting, vacuuming, dishwashing, and restroom maintenance.
Benefits
- Medical, vision, and dental coverage
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability coverage
- Merchandise discount
- Employee Assistance Program resources
- Holidays
- May be eligible for performance-based incentives or bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
