Seasonal Customer Experience Specialist - Nordstrom Local Santa Monica

Nordstrom•Los Angeles, CA

12d•$21 - $22•Onsite

About The Position

The Customer Experience Specialist provides outstanding customer service at Nordstrom Local Santa Monica. The role involves engaging customers, learning what they need, and connecting them with services such as Online Order Pickup, Alterations, Styling, Returns, and Gift Wrapping. The specialist also communicates with customers by phone and email, shares feedback on trends, fit, and style, supports merchandise and inventory processes, and helps maintain the store’s organization and cleanliness. The position also supports in-store events, including managing RSVPs, tracking customer contact information, and greeting guests. On some shifts, the specialist opens or closes the building and follows the required security procedures. Light cleaning duties are included. The job is seasonal and pays $21.05–$21.90 per hour; pay offers depend on location and job-related knowledge, skills, and experience. The role may be eligible for performance-based incentives or bonuses.

Requirements

Demonstrate ownership, accountability, and initiative.
Identify opportunities that benefit customers, develop solutions that meet customer expectations, and resolve issues.
Adapt quickly to new initiatives, concepts, and services.
Have proven success working in a fast-paced environment and the ability to multitask.
Have a basic understanding of technology tools and computer applications, such as Microsoft Outlook, Booking Bug, and Excel.
Meet the physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky items and lifting them overhead; regularly lifting up to 10 pounds, occasionally up to 25 pounds, and occasionally carrying 25–50 pounds.

Responsibilities

Welcome customers through storytelling and engagement with diverse audiences.
Understand customer needs and connect customers with services such as Online Order Pickup, Alterations, Styling, Returns, and Gift Wrapping.
Communicate professionally with customers, including by phone and email, and provide feedback on trends, fit, and style.
Support back-of-house processes, including inventory management and maintaining organization and cleanliness.
Support event execution by handling RSVPs, tracking customer contact information, and greeting attendees.
Open and close the building during some shifts, following proper security procedures.
Perform light cleaning, including sweeping, dusting, vacuuming, dishwashing, and restroom maintenance.