Seasonal Customer Experience Specialist - Nordstrom Local Danville

Nordstrom•Danville, CA

3d•$23 - $24•Onsite

About The Position

The Customer Experience Specialist provides outstanding customer service at Nordstrom Local Danville. The role involves working with stylists, processing merchandise, supporting in-store events, and helping customers connect with services such as Online Order Pickup, Alterations, Styling, Returns, and Gift Wrapping. The specialist communicates with customers in person, by phone, and by email, supports back-of-house operations and inventory organization, and may open or close the building while following security procedures. The position also includes light cleaning duties. The role requires continuous movement for 6–8 hours per shift, frequent handling of merchandise, and lifting items of varying weights. The listed pay range is $23.40–$24.35 per hour. The position may be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and employee assistance resources; eligibility requirements may apply.

Requirements

Demonstrated ownership, accountability, and initiative.
Ability to identify customer-benefiting opportunities, develop solutions that meet customer expectations, and resolve issues.
Ability to adapt quickly to new store initiatives, concepts, and services.
Proven ability to work in a fast-paced environment and multitask.
Basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, and Excel.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds, occasionally lift up to 25 pounds, and occasionally lift and carry 25–50 pounds.

Responsibilities

Welcome customers by engaging diverse audiences and sharing information effectively.
Understand customers’ needs and connect them with relevant services, including Online Order Pickup, Alterations, Styling, Returns, and Gift Wrapping.
Communicate professionally with customers in person, by phone, and by email, including providing feedback on trends, fit, and style.
Support back-of-house processes, including inventory management and maintaining organization and cleanliness.
Support event execution by managing RSVPs, tracking customer contact information, and greeting attendees.
During some shifts, open and close the building and follow proper security procedures.
Perform light cleaning duties, including sweeping, dusting, vacuuming, dishwashing, and restroom maintenance.