Seasonal Customer Experience Specialist - Nordstrom Local Danville

Nordstrom•Danville, CA

1d•Onsite

About The Position

The Customer Experience Specialist at Nordstrom Local Danville provides outstanding customer service and supports a range of in-store activities, including working with stylists, processing merchandise, and supporting events. The role involves welcoming and engaging customers, identifying their needs, connecting them with services, and communicating with customers through channels such as phone and email. It also supports back-of-house processes, inventory management, store organization and cleanliness, event execution, and—in some shifts—opening and closing the building according to security procedures. Light cleaning duties are included.

Requirements

High level of ownership, accountability, and initiative.
Ability to identify customer-benefiting opportunities, develop solutions that meet customer expectations, and resolve issues.
Ability to adapt quickly to new store initiatives, concepts, and services.
Proven success working in a fast-paced environment and ability to multitask.
Basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, and Excel.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items up to 10 pounds, occasionally lift items up to 25 pounds, and occasionally lift and carry 25–50 pounds.

Responsibilities

Welcome customers by effectively telling the Nordstrom story and engaging with diverse audiences.
Understand customers’ needs and connect them with services such as Online Order Pickup, Alterations, Styling, Returns, and Gift Wrapping.
Communicate professionally with customers by phone and email, and provide feedback on trends, fit, and style.
Support back-of-house processes, including inventory management and maintaining organization and cleanliness.
Support event execution, including managing RSVPs, tracking customer contact information, and greeting guests.
Open and close the building during some shifts, following proper security procedures.
Perform light cleaning duties, including sweeping, dusting, vacuuming, dishwashing, and restroom maintenance.