Seasonal Customer Experience Specialist - Nordstrom Local Santa Monica

Nordstrom•Los Angeles, CA

11d•Onsite

About The Position

The Customer Experience Specialist provides outstanding customer service at Nordstrom Local Santa Monica. The role involves welcoming and engaging customers, understanding their needs, and connecting them with services such as Online Order Pickup, Alterations, Styling, Returns, and Gift Wrapping. The specialist also communicates with customers by phone and email and may provide feedback on trends, fit, and style. The position supports back-of-house processes, including inventory management and maintaining organization and cleanliness. It also helps execute in-store events by managing RSVPs, tracking customer contact information, and greeting attendees. Some shifts include opening or closing the building and following security procedures. Light cleaning duties are part of the role. The job requires continuous movement and regular handling and lifting of merchandise. The listed hourly pay range is $21.05–$21.90. The position may be eligible for performance-based incentives or bonuses and offers benefits subject to eligibility requirements.

Requirements

Demonstrated ownership, accountability, and initiative.
Ability to identify customer needs and opportunities, develop solutions that meet customer expectations, and resolve issues.
Ability to adapt quickly to new initiatives, concepts, and services.
Proven success working in a fast-paced environment and ability to multitask.
Basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, and Excel.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, including reaching and lifting items overhead.
Ability to regularly lift up to 10 pounds, occasionally lift up to 25 pounds, and occasionally lift and carry 25–50 pounds.

Responsibilities

Welcome customers through effective storytelling and engagement with diverse audiences.
Quickly identify customer needs and connect customers with services such as Online Order Pickup, Alterations, Styling, Returns, and Gift Wrapping.
Communicate professionally with customers by phone and email, and provide feedback on trends, fit, and style.
Support back-of-house processes, including inventory management and maintaining organization and cleanliness.
Support event execution by serving as a point of contact for RSVPs, tracking customer contact information, and greeting attendees.
Open and close the building during some shifts, following proper security procedures.
Perform light cleaning duties, including sweeping, dusting, vacuuming, dishwashing, and restroom maintenance.