Customer Experience Specialist - FT

Avis Budget Group • Kenner, LA

3d • $16 - $21 • Onsite

About The Position

As an Avis First Customer Experience Specialist, you will provide premium, personalized service to customers throughout the vehicle rental process, from delivery to collection. You will coordinate logistics, communicate with customers, and ensure each interaction is welcoming, professional, and attentive. The role includes delivering vehicles directly to customers, greeting them on arrival, assisting with luggage, and explaining vehicle features. This position requires regular on-site presence and cannot be performed remotely.

Requirements

• At least 1 year of customer service experience; hospitality or car rental experience is preferred.
• Professional, friendly demeanor and focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using mobile devices.
• Valid driver's license.
• At least 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work varied hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• Ability to lift up to 50 pounds and continuously sit, stand, walk, enter and exit vehicles, drive a variety of automobiles, talk, hear/listen, and type.

Nice To Haves

• Customer service experience in hospitality or car rental.

Responsibilities

• Deliver a welcoming, professional, and personalized customer experience.
• Deliver vehicles directly to customers.
• Coordinate timely vehicle delivery and collection with team members and management.
• Communicate with customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
• Greet customers, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Benefits

• Hourly wage of $16.00 plus an incentive program offering up to $5 additional per hour for exceptional customer service.
• Bi-weekly wages; weekly wages in New York and Puerto Rico.
• On-the-job training.
• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account opportunity for up to $270 as a tax-free benefit for public transportation or parking expenses.
• 401(k) retirement benefits.
• Employee discounts, including discounted car rentals and discounted prices on Avis/Budget car purchases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed