Customer Experience Specialist - FT

Avis First • San Francisco, CA

3d • Onsite

About The Position

As an Avis First Customer Experience Specialist, you provide premium, personalized service to Avis First customers throughout vehicle delivery and collection. You coordinate logistics, communicate with customers, and ensure a professional, welcoming experience at every interaction. The position involves delivering vehicles directly to customers and may include work at customer meeting locations and airport arrivals. It requires regular on-site presence and cannot be performed remotely.

Requirements

• At least 1 year of customer service experience; hospitality or car rental experience is preferred.
• Professional, friendly demeanor and focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technological proficiency and comfort using various mobile devices.
• Valid driver's license.
• At least 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• Ability to lift up to 50 pounds and continuously sit, stand, walk, enter and exit vehicles, drive a variety of automobiles, talk, hear/listen, and type.

Nice To Haves

• Customer service experience in hospitality or car rental.

Responsibilities

• Deliver a welcoming, professional, personalized, best-in-class customer experience.
• Deliver vehicles directly to customers as part of a premium service.
• Coordinate timely vehicle delivery and collection with team members and management.
• Communicate proactively with premium-level customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
• Greet customers, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Benefits

• Hourly wage of $22.54 plus an incentive program offering up to $5 additional per hour for exceptional customer service.
• Bi-weekly hourly wage; weekly wage in New York and Puerto Rico.
• On-the-job training.
• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses.
• 401(k) retirement benefits.
• Employee discounts, including discounted car rentals and discounted prices on Avis/Budget car purchases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed