Customer Experience Specialist - FT

Avis Budget Group • West Palm Beach, FL

3d • Onsite

About The Position

As an Avis First Customer Experience Specialist, you provide premium, personalized service to customers throughout vehicle delivery and collection. The role includes coordinating logistics, communicating with customers, greeting them on arrival, assisting with luggage, and explaining the rental vehicle. The position requires regular onsite presence and cannot be performed remotely. The listed location is West Palm Beach, Florida.

Requirements

• At least 1 year of customer service experience, preferably in hospitality or car rental.
• Professional, friendly demeanor focused on customer satisfaction.
• Strong verbal and written communication skills.
• Technological proficiency and comfort using mobile devices.
• Valid driver’s license.
• At least 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• Ability to lift up to 50 pounds and to continuously sit, stand, walk, enter and exit vehicles, drive various automobiles, talk, hear/listen, and type.

Responsibilities

• Deliver a welcoming, professional, personalized customer experience.
• Deliver vehicles directly to customers.
• Coordinate timely vehicle deliveries and collections with team members and management.
• Contact premium customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
• Greet customers, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Benefits

• Hourly wage of $17.50 plus an incentive program offering up to $5 additional per hour.
• On-the-job training.
• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account contribution opportunity of up to $270 as a tax-free benefit for public transportation or parking expenses.
• 401(k) retirement benefits.
• Employee discounts, including discounted car rentals and discounted prices on Avis/Budget car purchases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed