Customer Experience Specialist - FT

Avis Budget Group • Tampa, FL

18h • $16 - $21 • Onsite

About The Position

As an Avis First Customer Experience Specialist, you deliver premium, personalized service to Avis First customers throughout vehicle delivery and collection. You coordinate logistics, communicate with customers about requests and meeting locations, and provide welcoming, professional interactions. The position requires regular on-site presence in Tampa, Florida, and cannot be performed remotely. You will work outdoors in all weather conditions and may work evenings, weekends, and holidays.

Requirements

• At least 1 year of experience in a customer service role.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technological proficiency and comfort using various mobile devices.
• Valid driver's license.
• At least 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• Ability to lift up to 50 pounds and continuously sit, stand, walk, enter and exit vehicles, drive a variety of automobiles, talk, hear/listen, and type.
• Regular on-site presence; the role cannot be performed remotely.

Nice To Haves

• Customer service experience in hospitality or car rental.

Responsibilities

• Provide a welcoming, professional, and personalized customer experience.
• Deliver vehicles directly to customers.
• Coordinate timely vehicle delivery and collection with team members and management.
• Contact premium-level customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
• Greet customers upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Benefits

• Hourly wage of $16.00 plus an incentive program offering up to $5 additional per hour for exceptional customer service.
• Bi-weekly wages, or weekly wages in New York and Puerto Rico.
• On-the-job training.
• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account opportunity to contribute up to $270 tax-free for public transportation or parking expenses.
• 401(k) retirement benefits.
• Employee discounts, including discounted car rentals and discounted Avis/Budget car purchases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed