Customer Experience Specialist - FT

Avis Budget Group • Detroit, MI

16h • Onsite

About The Position

As an Avis First Customer Experience Specialist, you are the front-line contact for Avis First customers, providing premium, personalized service throughout vehicle delivery and collection. The role involves coordinating logistics, communicating with customers, and ensuring each interaction is welcoming, professional, and attentive. The position is based on-site in Detroit, Michigan, and requires working outdoors in all weather conditions.

Requirements

• At least 1 year of experience in a customer service role.
• Professional and friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technological proficiency and comfort using various mobile devices.
• Valid driver’s license.
• At least 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• Regular on-site presence; the role cannot be performed remotely.
• Ability to lift up to 50 pounds and continuously sit, stand, walk, enter and exit vehicles, drive a variety of automobiles, talk, hear/listen, and type.

Nice To Haves

• Customer service experience in hospitality or car rental.
• Experience as a valet driver.

Responsibilities

• Deliver a welcoming, professional, and personalized customer experience.
• Deliver vehicles directly to customers.
• Coordinate timely vehicle delivery and collection with team members and management.
• Communicate with premium-level customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
• Greet customers, open vehicle doors, assist with luggage, and explain the rental vehicle.

Benefits

• Hourly pay of $17.00 plus an incentive program offering up to $5 additional per hour.
• On-the-job training.
• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account opportunity for up to $270 in tax-free contributions for public transportation or parking expenses.
• 401(k) retirement benefits.
• Employee discounts, including discounted car rentals and discounted Avis/Budget car purchases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed