Customer Experience Specialist - FT
About The Position
The Customer Experience Specialist serves as the front-line representative for Avis First customers, providing a premium, personalized experience throughout vehicle delivery and collection. The role focuses on clear communication, smooth logistics, and making customers feel welcomed and valued. The specialist delivers vehicles directly to customers, coordinates delivery and collection with the team and management, and communicates with customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations. At arrival, the specialist greets customers, opens vehicle doors, assists with luggage, and provides an overview of the rental vehicle. The role is on-site and cannot be performed remotely. Compensation is $17.50 per hour, with an incentive program offering up to an additional $5 per hour for exceptional customer service.
Requirements
- At least 1 year of experience in a customer service role; hospitality or car rental experience is preferred.
- Professional, friendly demeanor focused on customer satisfaction.
- Strong verbal and written communication skills.
- Technologically proficient and comfortable using various mobile devices.
- Valid driver's license.
- Must be at least 18 years old and legally authorized to work in the United States.
- Ability to work in a fast-paced environment and demonstrate multitasking and organizational skills.
- Flexibility to work various hours, including evenings, weekends, and holidays.
- Willingness to work outdoors in all weather conditions.
- Regular on-site presence; the position cannot be performed remotely.
- Ability to lift up to 50 pounds and continuously sit, stand, walk, enter and exit vehicles, drive various automobiles, talk, hear/listen, and type.
Nice To Haves
- Experience in hospitality or car rental.
Responsibilities
- Deliver a welcoming, professional, personalized, best-in-class customer experience.
- Deliver vehicles directly to customers.
- Coordinate timely vehicle delivery and collection with team members and management.
- Proactively communicate with customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
- Greet customers upon arrival, open vehicle doors, assist with luggage, and explain the rental vehicle.
Benefits
- Paid time off.
- Medical, dental, and other insurance.
- Flexible spending account contribution opportunity of up to $270 tax-free for public transportation or parking expenses.
- 401(k) retirement benefits.
- Employee discounts, including discounted car rentals and discounted prices on Avis/Budget vehicle purchases.
- On-the-job training.
- Hourly wage plus an incentive program offering up to $5 additional per hour for exceptional customer service.
- Bi-weekly wage; weekly wage in New York and Puerto Rico.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
