Customer Experience Specialist  - FT

Avis Budget Group • Fort Lauderdale, FL

18h • Onsite

About The Position

As an Avis First Customer Experience Specialist, you are the front-line contact for premium customers, delivering personalized service from vehicle delivery through collection. The role involves coordinating logistics, communicating with customers, and ensuring each interaction is welcoming, professional, and attentive. You will deliver vehicles directly to customers, confirm arrangements and special requests, greet customers, assist with luggage, and provide an overview of the rental vehicle. This position requires regular on-site presence in Fort Lauderdale, Florida, and cannot be performed remotely. The role offers an hourly wage of $17.50 plus an incentive program that can add up to $5 per hour for exceptional customer service.

Requirements

• At least 1 year of experience in a customer service role; hospitality or car rental experience is preferred.
• Professional, friendly demeanor focused on customer satisfaction.
• Strong verbal and written communication skills.
• Technological proficiency and comfort using various mobile devices.
• Valid driver’s license.
• Must be at least 18 years old and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• Regular on-site presence is required; the position cannot be performed remotely.
• Ability to lift up to 50 pounds and continuously sit, stand, walk, enter and exit vehicles, drive various automobiles, talk, hear/listen, and type.

Nice To Haves

• Experience in hospitality or car rental.

Responsibilities

• Deliver a welcoming, professional, personalized, best-in-class experience to Avis First customers.
• Deliver vehicles directly to customers.
• Coordinate timely vehicle delivery and collection with team members and management.
• Contact premium customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
• Greet customers on arrival, open vehicle doors, assist with luggage, and explain the rental vehicle.

Benefits

• On-the-job training
• Paid time off
• Medical, dental, and other insurance
• Flexible spending account contribution opportunity of up to $270 as a tax-free benefit for public transportation or parking expenses
• 401(k) retirement benefits
• Employee discounts, including discounted car rentals and discounted Avis/Budget vehicle purchases
• Hourly wage plus an incentive program of up to $5 additional per hour for exceptional customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed