Customer Experience Specialist (PT)
Rebag
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Posted:
August 22, 2023
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Onsite
About the position
The job overview for the Client Experience Specialist role at Rebag is to deliver a memorable, educational, immersive, and exciting experience to all current and future clients. As brand ambassadors of Rebag's C.L.A.I.R. technology suite, the specialists support the company's values of being a best-in-class luxury resale business by creating memorable experiences for clients. They engage with clients warmly, understand their interests and passion for luxury items, educate and excite them by answering questions, and provide a tailored experience based on their individual profiles. Additionally, they help build familiarity, comfort, and trust by collecting customer contact information and scheduling appointments.
Responsibilities
- Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
- Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
- Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
- Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments
Requirements
- Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
- Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
- Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
- Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments
Benefits
- Engaging and welcoming work environment
- Opportunity to interact with luxury items and customers passionate about luxury goods
- Tailored customer experiences based on customer interests and ownership of luxury goods
- Building familiarity, comfort, and trust with customers
- Collecting customer contact information and scheduling appointments
- Providing high-level customer service
- Utilizing Rebag's CRM platform for customer follow-up
- Consultation on current market value of items using Rebag's Clair Technology Suite
- Opportunity to achieve monthly sales targets
- Professional development and mastery of Rebag tools and services
- Keeping up with resale industry trends and incentives
- Flexible work schedule including week evenings and weekends
- Reliability and teamwork
- Opportunity for personal growth and new challenges
- Ambition and goal-oriented mindset
- Opportunity to showcase industry knowledge and Rebag's leadership position
- Hourly rate of $19-$22